Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains how cancellations, trials, renewals, billing errors, and refund requests are handled for PostDin. It applies to paid subscriptions purchased for PostDin and should be read together with our Terms of Service.

2. Free Trial

• PostDin may offer a no-card trial with limited AI usage.
• Because no payment method is required for the no-card trial, you will not be charged automatically when the trial ends.
• Trial limits may differ from paid plan limits. LinkedIn connection, publishing, scheduling, and exports may require upgrading to a paid plan.
• If you receive manually granted access for testing, the access period and plan level may be set by PostDin support or an admin.

3. Subscription Cancellation

• You can cancel your subscription at any time from your billing settings, the payment portal, or by contacting us at contact@postdin.com.
• Cancellation stops the next renewal. Unless otherwise stated, you will continue to have access until the end of the current paid billing period.
• Cancellation does not automatically delete your account, drafts, posts, or data. You can request account deletion separately under our Privacy Policy.
• No partial refunds or credits are issued for unused time remaining in a billing period after cancellation, except where required by law or where we approve an exception.

4. Refund Eligibility

We may issue a refund for the initial paid subscription charge if all of the following conditions are met:

• The refund request is made within 7 days of the initial paid subscription purchase.
• The account has not used paid-only LinkedIn connection, publishing, scheduling, or carousel export features.
• The account has not used a substantial amount of paid AI usage, lead scoring, or AI DM suggestions.
• The request is your first refund request for PostDin.
• The account has not violated our Terms of Service.

Refunds are not guaranteed and are reviewed case by case. We may approve, deny, or partially approve a refund depending on account usage, billing history, suspected abuse, and applicable law.

5. Non-Refundable Charges

Unless required by law or approved as an exception, the following charges are non-refundable:

• Subscription renewal charges after the initial purchase period.
• Partial unused time after cancellation.
• Accounts that have used paid-only LinkedIn connection, publishing, scheduling, or export features.
• Accounts suspended or terminated for violating our Terms of Service.
• Fees, taxes, or charges that payment processors, banks, or card networks do not return to us.

6. How to Request a Refund

To request a refund, email us at contact@postdin.com with the subject line “Refund Request” and include your registered email address, payment date, plan name, and reason for the request. We may ask for additional information to verify the account and payment.

If approved, refunds are usually initiated within 5–10 business days. Your bank, card issuer, or payment provider may take additional time to post the refund.

7. Payment Processing

Payments are processed by a third-party payment processor. Approved refunds are credited back to the original payment method where possible. Processing times may vary depending on your bank, card issuer, location, and payment method.

8. Billing Errors and Exceptions

We may, at our sole discretion, consider refunds outside the above policy in exceptional circumstances such as:

• A verified technical failure caused by PostDin that prevented you from using the Service for an extended period.
• Duplicate charges due to a billing error.
• A payment processor issue that incorrectly charged your account.
• Situations where a refund is required by applicable consumer protection law.

Please report billing errors as soon as possible at contact@postdin.com.

9. Chargebacks

If you believe a charge is incorrect, please contact us first so we can review it quickly. Filing a chargeback may result in temporary account restriction while the dispute is reviewed by the payment provider.

10. Contact

For any questions about this policy, reach out at contact@postdin.com.